Welcome to the page <\/span>www.primera.ro<\/span>. The PRIMERA INTERIORS website (\u201cwe\u201d) (our website or \u201csites\u201d) and related services are made available to you subject to the following TERMS AND CONDITIONS. This document, by its content, defines the terms and conditions under which we sell any of the products\/services (\u201cProduct\u201d or \u201cProducts\u201d) (\u201cService\u201d or \u201cServices\u201d) listed on our website. <\/span>www.primera.ro<\/span>.<\/span><\/p>\n Please read the document carefully before ordering any "Product\/Service" from our website. These terms tell you who we are, how we will provide the services to you, how we can enter into your contract, what we can do if there is a problem and other important information. The moment of accessing, browsing or buying products from this site, of using it, constitutes an implicit agreement to comply with the terms and conditions contained in the document, with all the effects and consequences arising from it. By clicking on "Confirm & Complete the order", you confirm that you have read - and at the same time accepted - these Terms and Conditions and that you agree to the processing of your personal data.<\/span><\/p>\n This site is addressed to users over 18 years of age. Therefore, if you are under the age of 18, you are not allowed to enter your personal data on the site.\u00a0<\/span><\/p>\n We reserve the right to update and modify the terms and conditions at any time without prior notice. Accessing and continuing to use our website to place orders after these terms and conditions have been changed constitutes acceptance of those changes.<\/span><\/p>\n INFORMATION ABOUT US<\/b><\/p>\n PRIMERA INTERIORS<\/b> is the commercial name of SC Primera Interiors SRL, registered at the Romanian Trade Register under number J12\/3495\/2005, unique identification code RO17998607, with registered office at Pompiliu Teodor str., no. 1A, Cluj-Napoca, Cluj county.<\/span><\/p>\n The Primera Interiors showroom is located at Pompiliu Teodor str. no. 1A, Cluj-Napoca, Cluj, Romania. If you want to get in touch with us, you can contact us at the email address <\/span>office@primera.ro<\/span> or by phone: +40 767 260 704, Monday - Friday between 10.00 and 18.00.<\/span><\/p>\n Consumer rights are provided for in Law no. 449\/2003 of 12.11.2003, regarding the sale of products and their associated guarantees, published in the Official Gazette, Part I no. 812 of 18.11.2003, especially in art. 9-14 and are not affected by these Terms and Conditions.<\/span><\/p>\n Commercial relations between the customer and <\/span>Primera Interiors <\/b>are officially regulated by Government Ordinance 130\/2000, regarding consumer protection when concluding and executing distance contracts.\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n SALES PROCESS ON THE WEBSITE <\/b>WWW.FIRST<\/b>.US<\/b><\/p>\n \u00a0All Primera customers are required to create a "user account" in order to place an order on our website. In this sense, the customer has the obligation to provide correct and always up-to-date information. The customer is responsible for the correctness of the personal data provided, as well as for the confidentiality of the user name and password set by him. The created user account is personal and its use by third parties must not be allowed.<\/span><\/p>\n Within the Site we offer a wide range of services. You can place orders on our website by following the process described below. By placing an order with us, you agree to pay for the Products at the time we accept your order.<\/span><\/p>\n Our ordering process allows you to check and correct any errors before submitting your order to us. Please take the time to read and review your order at each stage of the ordering process.<\/span><\/p>\n As soon as you have made your choice and placed your order, you will receive an email confirming your order details. This email is NOT an acceptance of your order, it is just a confirmation that we have received it. We reserve the right not to accept your order if, for example, we cannot obtain payment authorization, if shipping restrictions apply to a particular product, if the product you ordered is out of stock or does not meet our quality control standards and is withdrawn or if you do not meet the eligibility criteria set out in the TERMS AND CONDITIONS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time in our sole discretion.<\/span><\/p>\n We shall not be liable to you or to any third party for the withdrawal of any products from the Site, regardless of whether or not such goods have been sold in the past, the removal, replacement or modification of any materials or content on the Site, refusing to process a transaction or rectifying or suspending a transaction after processing has begun.<\/span><\/p>\n Unfortunately, we cannot stop an order once it has been shipped by us. If you change your mind about your order after this point, you can refuse delivery or return the products to us in accordance with our returns policy.<\/span><\/p>\n Also, before placing an order, it is your responsibility to check and ensure that the products ordered meet the requirements of your space. This includes ensuring that the size of the goods ordered fits the clearance in your room, that they can be easily passed through the door of the house, the stairwell and other doors, and there are no other limitations that could make delivery difficult or impossible.<\/span><\/p>\n The customer has the obligation to update his contact details in order to be able to contact you regarding the order or the delivery of the products to you.<\/span><\/p>\n Once a product is added to the shopping cart, it is available for purchase subject to availability. Adding the product to the shopping cart without completing the order does not entail the registration of an order nor the automatic reservation of the product. If, after receiving your order, for any reason, the products you ordered are not available or are subject to delay, we will notify you immediately. While we try to ensure that all details, descriptions and prices appearing on this website are correct, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel but have already paid for the goods, you will receive a full refund.<\/span><\/p>\n You can choose from the following payment methods: cash (cash on delivery), credit\/debit card, bank transfer\/money order. For orders that contain products that are not in stock, that exceed 10 weeks delivery time or the value of the purchase exceeds 1500 lei, it is necessary to pay an advance of at least 50% of the value of the order.<\/span><\/p>\n It can only be paid with a payment order to the account <\/span>RO85BTRLRONCRT0433708601<\/b>\u2013 RON opened in the name of SC Primera Interiors SRL at <\/span>Banca Transilvania<\/b>.<\/span><\/p>\n The customer can make the Payment<\/span> online order with card: personal card or the purchasing company's card, under conditions of complete security, without being charged an additional commission for transactions; the Primera Shop partner payment processor being MobilPay. Online payment can be made by Visa and Mastercard, using the 3D Secure system. This system guarantees that the online payment is made in maximum security, and the website you make purchases from is also secure. This means that your bank details are directly entered into the Visa and MasterCard systems, and do not allow any information related to your card to be transferred or stored on the servers of the online store or on the servers of the payment processor. When you place an order, the payment will be debited from your account. You also confirm that the credit\/debit card used is yours or that you have been expressly authorized by the owner of the credit\/debit card to use it. use. All credit\/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize our payment, we will not be responsible for any delay in the order.<\/span><\/p>\n Primera.ro delivers the Products<\/b> to the delivery address entered by the Customer in the order form, through our courier service provider partners (DPD Romania). If the mode of transport is negotiated at the customer's request, the latter bears the risk and additional costs associated with this mode of transport.<\/span><\/p>\n No transport costs are applied for products picked up by the customer directly from the Primera showroom, str. Pompiliu Teodor no. 1A, Cluj-Napoca, Cluj county, no. phone: +40 767 260 704.<\/span><\/p>\n The delivery term may differ depending on the availability of the products, as follows:<\/span><\/p>\n The products will be delivered in the original, sealed packaging of the manufacturer and are insured throughout the transport, until delivery. All products offered for sale by Primera are delivered disassembled (except for products made from a single component), in parcels, so that they can be transported safely.<\/span><\/p>\n If the customer wants additional insurance for the package through more special packaging compared to the original packaging (eg wooden box), then the payment of the transport is the responsibility of the buyer. For this, you will be informed by our staff, before delivery.<\/span><\/p>\n If, because of the customer, the goods have to be delivered repeatedly, or in any other way than mentioned in the order, the customer is obliged to pay the costs associated with repeated deliveries, respectively the costs associated with other delivery methods\u00a0<\/span><\/p>\n The customer has the obligation to accept the ordered goods, and upon receiving them from the courier, he has the obligation to open and check the packages from a quantitative and qualitative point of view, as well as the integrity of the fragile packages and the packaged fragile components (eg: glass components). The customer undertakes to notify the carrier immediately of any type of defect suffered by the product. It is recommended that the check be made in the presence of the courier agent at the time of receipt of the order, in case of notification of a non-conformity, this should be recorded in the minutes drawn up between the courier and the customer, and the notification made within a maximum of 48 hours from reception, to the address email: <\/span>office@primera.ro<\/span>. The notification must contain information about the order, the condition of the product and some pictures of the product \/ packaging with problems.<\/span><\/p>\n We do not assume financial or return responsibility for parcels not verified by the customer upon collection. In the case of finding unauthorized opening of the packaging, the customer has the right to refuse to pick up the parcels from the courier. The signing of the delivery note by the customer certifies the integrity of the goods and their good condition after transport.<\/span><\/p>\n At the customer's request, we make available how to use and operate the purchased products, through diagrams and assembly instructions.<\/span><\/p>\n We offer delivery service in accordance with the time frames indicated above. Although we will do our best to get the products to you as soon as possible, remember that the delivery times are estimates. In the event that we cannot honor the delivery, motivated by the fact that the product or service is\/is no longer available , we will inform you about this unavailability, following that the payment made by the customer for the unavailable product or service will be reimbursed within a maximum of 14 calendar days.<\/span><\/p>\n The estimated date of shipment will be that established in a shipment confirmation sent by e-mail. This shipping date indicates when we expect to send the Product to our delivery partner. See the delivery page of our website to learn more about the shipping and delivery process and how long after shipping you should expect the Products to be delivered. Although we will make all reasonable efforts to ensure that your Products are dispatched and delivered within the estimated timeframe, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting the Product manufacturer or our delivery partners. If we are unable to meet the shipment or estimated delivery date, we will contact you with a revised estimated date.<\/span><\/p>\n If your order has not arrived within the estimated time frame that we have provided, try to contact us or the transport service to check the status of the package you are waiting for. Please keep at hand the AWB number sent by us and accompanying the package. If you were not available to pick up the package, the courier will inform you about the undelivered package. This means that it will provide you with all the necessary information to pick up your package later. It is very likely that before delivery you will receive a text message or a phone call from the courier.<\/span><\/p>\n In the event that we receive erroneous information related to the invoicing or delivery of the products, the rejection by the issuing bank of the card or the transaction, the invalidation of the transaction by the card processor, we reserve the right to unilaterally terminate the contract, without this being considered a breach of our obligations stipulated in this document.<\/span><\/p>\n According to the legislation in force (GEO no. 34\/2014), the customer can exercise his right to withdraw from a distance contract, within a period of 14 calendar days from the date of receipt of the products, without having to justify the decision of withdrawal and without bearing other costs than the direct costs related to the return of the products.<\/span><\/p>\n <\/p>\n Decrease in value of returned goods (<\/b>Conformable <\/span>GEO No. 34\/2014 Art. 14, Para. 3<\/b> )<\/span><\/p>\n Since, in the case of distance sales, the consumer does not have the opportunity to see the goods before the conclusion of the contract, he has the right to withdraw. For the same reason, the consumer is allowed to test and verify the goods he has purchased to the extent necessary to establish the nature, characteristics and functioning of the goods. In order to ascertain the nature, characteristics and functioning of the goods, the consumer must handle and inspect them in the same way as he would be allowed to do in an actual physical store. The furniture products are not put into use, and then they are returned. Therefore, during the withdrawal period, the consumer must handle and inspect the goods with due care.<\/span><\/p>\n Unaccepted actions that lead to the loss of the right of withdrawal:<\/span><\/p>\n \u2013 breaking seals and labels;<\/span><\/p>\n \u2013 breaking or damaging the original packaging (the original packaging is an integral part of the product);<\/span><\/p>\n \u2013 scratching, soiling, staining, cutting, tearing, impregnation of products with external substances;<\/span><\/p>\n The accessories (user manuals, cables, etc.) in the product box as well as its original packaging are an integral part of the product. As a result, when you return a product, you have the obligation to return it with the original undamaged packaging, protected by wrapping with stretch plastic packaging film or packed in a cardboard box (without labels stuck on it, without cuts, tears, etc.) and together with all its accessories.<\/span><\/p>\n The following categories of products can NOT be returned except sealed:<\/span><\/p>\n Products ordered and picked up from the Primera Showroom cannot be returned (THESE PRODUCTS CAN BE TESTED AT THE TIME OF RECEIPT).<\/span><\/p>\n Consumers who request the return of products in the case of contracts concluded at the point of work do not benefit from the right of withdrawal from the contract according to the provisions of GEO 34 of 2014.\u00a0<\/span><\/p>\n Art. 14, Para. 3 :\u00a0<\/span><\/p>\n "The consumer is only liable for any diminished value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and functioning of the products."<\/span><\/p>\n Primera Interiors SRL, through primera.ro, recommends, for the best possible development of the return procedure, the complete preservation of the packaging and accessories with which the product is accompanied. Returning a product without packaging or without other accessories of the packaging (for example cardboard or polystyrene protection) or of the product will lead to a decrease in the value of the products, according to the above.\u00a0<\/span><\/p>\n Withdrawal from the contract or renunciation of the purchase applicable to legal entities (economic operators *) \/ customers who do not meet the conditions regarding the quality of consumer* (Confom Law 449 \/2003, art 2 Lit a)<\/i><\/b><\/p>\n Legal entities have the obligation to return the products within no more than 3 calendar days from the notification by email to <\/span>office@primera.ro<\/span>\u00a0 Primera.ro representatives regarding the desire to cancel the purchase contract. If the customer does not inform in writing in advance of the desire to return, it will not be possible to process the return.\u00a0<\/span><\/p>\n The products will be returned in perfect condition, unused and undamaged, in the original packaging and accompanied by the documents with which they were initially delivered. <\/span>The customer will bear the costs of returning the products<\/span>.<\/span><\/p>\n The return request in the case of legal entities will also be made by email, to the address <\/span>office@primera.ro<\/span>.<\/span><\/p>\n The return conditions for legal entities (economic operators*)\/customers who do not meet the conditions for consumer status*<\/span><\/p>\n - the period of 3 calendar days from the date of taking possession of the product \/ products<\/span><\/p>\n - sending the reason for the return and the IBAN account (mandatory).<\/span><\/p>\n - the returned product must be sealed or unused* (*in the case of products without a specific seal - also in such cases the conditions from POINT 3 of the return policy also apply).<\/span><\/p>\n - the products accepted as a return will be returned within a maximum of 3 (calendar) days from the return confirmation.<\/span><\/p>\n * Any economic operator registered at ANAF based on a CUI\/CIF with the exception of non-profit organizations or associations made up of natural persons whose purpose is not profit (e.g. tenant associations).<\/b><\/p>\n We reserve the right to apply a penalty in the case of products that do not meet the conditions mentioned above or with an expired return period.\u00a0<\/span><\/p>\n The return can be made directly or by courier (DPD recommended), at our headquarters (str. Pompiliu Teodor no. 1A, Cluj-Napoca, Cluj county).<\/span><\/p>\n The sender is responsible for the correctness of the data entered on the transport document (AWB), as well as for the correct packaging and labeling of the parcels. The parcels sent by the sender must be packed in a way that protects the product from the factors that can lead to its damage during the entire transport (it is recommended to use safety elements, e.g. polyester, cardboard, bubble wrap, etc.) . It is also recommended to pack the parcel so that it corresponds to the weight, shape and nature of the contents, as well as the mode and duration of the transport. The packaging must protect the content so that it cannot be damaged by pressure or successive manipulations, and can be, as the case may be, cardboard boxes, plywood, wood, plastic filled with polystyrene.<\/span><\/p>\n The term for analyzing a request to withdraw from the contract can vary from 24 to 96 hours from the receipt of the product, but will not exceed the legal term for reimbursement of the consideration in accordance with the legislation in force.<\/span><\/p>\n Returns by express courier or by post will not be refunded. The amount of money paid will be returned later by bank transfer.<\/span><\/p>\n In order to avoid the refusal of damaged parcels and to check the integrity of the products and accessories, we recommend that the return be made with the possibility of checking the parcel at the reception.<\/span><\/p>\n Also, the customer acknowledges that the goods that contain natural materials in their manufacture (leather, wood, etc.) may have differences in shade, texture or even certain particularities, which means that sometimes the products are not identical to the images presented on the website. In addition, over time, solid wood furniture pieces can show different changes caused by the conditions in which they are kept. All of these are not considered manufacturing defects, so they are not susceptible to compensation requests.<\/span><\/p>\n For returns or complaints, please contact the customer relations service at the address <\/span>office@primera.ro<\/span>\u00a0 or call + 40 767 260 704 (Monday - Friday between 10.00-18.00).<\/span><\/p>\n In case of litigation, we recommend that you keep the proof of sending.<\/span><\/p>\n The products sold by www.primera.ro benefit from warranty conditions in accordance with the legislation in force (OG 21\/1992, Law 449\/2003 and OG 174\/2008) and the manufacturers' commercial policies. In the event of a product being defective within the warranty period, the buyer must present the defective product accompanied by the warranty certificate issued by the manufacturer.\u00a0\u00a0<\/span><\/p>\n Products in one of the following situations are not covered by the warranty:<\/span><\/p>\n The warranty does not cover the natural wear and tear of the product.<\/b><\/p>\n The warranty conditions aim to repair or replace a product without any additional cost, only if a lack of conformity, a manufacturing or material defect is found and if this product has been used normally and under normal conditions, confirmed through technical expertise by a specialized service.<\/span><\/p>\n In the processing of personal data on our website, personal data is used such as: data about customers, data about website users.<\/span><\/p>\n The process of processing these types of data is subject to the legislation on the processing of personal data: EUROPEAN REGULATION NO. 2016\/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, which explicitly regulates the activities of processing personal data, the qualities of legal entities that process personal data, their roles and responsibilities.<\/span><\/p>\n The principles related to the processing of personal data require that personal data be:<\/span><\/p>\n \u00a0The company makes every effort to align with these principles all existing personal data processing activities as well as all new processing that it intends to carry out.<\/span><\/p>\n The natural person who accesses this site has the following rights:<\/span><\/p>\n\n
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\n<\/span>These limitations apply according to GEO 34\/2014 art. 16.\u00a0\u00a0\u00a0<\/span><\/li>\n<\/ol>\n\n
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