Terms and conditions

Welcome to the page www.primera.ro. The PRIMERA INTERIORS ("we") website (our website or "sites") and related services are made available to you subject to the following TERMS AND CONDITIONS. This document by its content defines the terms and conditions under which we sell any of the products/services (“Product” or “Products”) (“Service” or “Services”) listed on our website www.primera.ro.

Please read the document carefully before ordering any "Product/Service" from our website. These terms tell you who we are, how we will provide the services to you, how we can enter into your contract, what we can do if there is a problem and other important information. The moment of accessing, browsing or buying products from this site, of using it, constitutes an implicit agreement to comply with the terms and conditions contained in the document, with all the effects and consequences arising from it. By clicking on "Confirm & Complete the order", you confirm that you have read - and at the same time accepted - these Terms and Conditions and that you agree to the processing of your personal data.

This site is addressed to users over 18 years of age. Therefore, if you are under the age of 18, you are not allowed to enter your personal data on the site. 

We reserve the right to update and modify the terms and conditions at any time without prior notice. Accessing and continuing to use our website to place orders after these terms and conditions have been changed constitutes acceptance of those changes.

INFORMATION ABOUT US

PRIMERA INTERIORS is the commercial name of SC Primera Interiors SRL, registered at the Romanian Trade Register under number J12/3495/2005, unique identification code RO17998607, with registered office at Pompiliu Teodor str., no. 1A, Cluj-Napoca, Cluj county.

The Primera Interiors showroom is located at Pompiliu Teodor str. no. 1A, Cluj-Napoca, Cluj, Romania. If you want to get in touch with us, you can contact us at the email address [email protected] or by phone: +40 767 260 704, Monday - Friday between 10.00 and 18.00.

Consumer rights are provided for in Law no. 449/2003 of 12.11.2003, regarding the sale of products and their associated guarantees, published in the Official Gazette, Part I no. 812 of 18.11.2003, especially in art. 9-14 and are not affected by these Terms and Conditions.

Commercial relations between the customer and Primera Interiors are officially regulated by Government Ordinance 130/2000, regarding consumer protection when concluding and executing distance contracts. 

 

SALES PROCESS ON THE WEBSITE WWW.FIRST.US

  1. USER ACCOUNT

 All Primera customers are required to create a "user account" in order to place an order on our website. In this sense, the customer has the obligation to provide correct and always up-to-date information. The customer is responsible for the correctness of the personal data provided, as well as for the confidentiality of the user name and password set by him. The created user account is personal and its use by third parties must not be allowed.

  1. PLACING AN ORDER

Within the Site we offer a wide range of services. You can place orders on our website by following the process described below. By placing an order with us, you agree to pay for the Products at the time we accept your order.

Our ordering process allows you to check and correct any errors before submitting your order to us. Please take the time to read and review your order at each stage of the ordering process.

As soon as you have made your choice and placed your order, you will receive an email confirming your order details. This email is NOT an acceptance of your order, it is just a confirmation that we have received it. We reserve the right not to accept your order if, for example, we cannot obtain payment authorization, if shipping restrictions apply to a particular product, if the product you ordered is out of stock or does not meet our quality control standards and is withdrawn or if you do not meet the eligibility criteria set out in the TERMS AND CONDITIONS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time in our sole discretion.

We shall not be liable to you or to any third party for the withdrawal of any products from the Site, regardless of whether or not such goods have been sold in the past, the removal, replacement or modification of any materials or content on the Site, refusing to process a transaction or rectifying or suspending a transaction after processing has begun.

Unfortunately, we cannot stop an order once it has been shipped by us. If you change your mind about your order after this point, you can refuse delivery or return the products to us in accordance with our returns policy.

Also, before placing an order, it is your responsibility to check and ensure that the products ordered meet the requirements of your space. This includes ensuring that the size of the goods ordered fits the clearance in your room, that they can be easily passed through the door of the house, the stairwell and other doors, and there are no other limitations that could make delivery difficult or impossible.

The customer has the obligation to update his contact details in order to be able to contact you regarding the order or the delivery of the products to you.

Once a product is added to the shopping cart, it is available for purchase subject to availability. Adding the product to the shopping cart without completing the order does not entail the registration of an order nor the automatic reservation of the product. If, after receiving your order, for any reason, the products you ordered are not available or are subject to delay, we will notify you immediately. While we try to ensure that all details, descriptions and prices appearing on this website are correct, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel but have already paid for the goods, you will receive a full refund.

  1. PAYMENT METHODS

You can choose from the following payment methods: cash (cash on delivery), credit/debit card, bank transfer/money order. For orders that contain products that are not in stock, that exceed 10 weeks delivery time or the value of the purchase exceeds 1500 lei, it is necessary to pay an advance of at least 50% of the value of the order.

It can only be paid with a payment order to the account RO85BTRLRONCRT0433708601– RON opened in the name of SC Primera Interiors SRL at Banca Transilvania.

The customer can make the Payment online order with card: personal card or the purchasing company's card, under conditions of complete security, without being charged an additional commission for transactions; the Primera Shop partner payment processor being MobilPay. Online payment can be made by Visa and Mastercard, using the 3D Secure system. This system guarantees that the online payment is made in maximum security, and the website you make purchases from is also secure. This means that your bank details are directly entered into the Visa and MasterCard systems, and do not allow any information related to your card to be transferred or stored on the servers of the online store or on the servers of the payment processor. When you place an order, the payment will be debited from your account. You also confirm that the credit/debit card used is yours or that you have been expressly authorized by the owner of the credit/debit card to use it. use. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize our payment, we will not be responsible for any delay in the order.

  1. DELIVERY AND TRANSPORT

Primera.ro delivers the Products to the delivery address entered by the Customer in the order form, through our courier service provider partners (DPD Romania). If the mode of transport is negotiated at the customer's request, the latter bears the risk and additional costs associated with this mode of transport.

No transport costs are applied for products picked up by the customer directly from the Primera showroom, str. Pompiliu Teodor no. 1A, Cluj-Napoca, Cluj county, no. phone: +40 767 260 704.

The delivery term may differ depending on the availability of the products, as follows:

  • For products in stock, delivery time between 3-5 working days;
  • For products that are not in stock, they will be brought from the manufacturer with the next scheduled shipment, which means an estimated time interval between 4-6 weeks. In this case, the customer will be informed about the estimated delivery time. For the products that will later return to the supplier's stock (date mentioned in the description of each product), they will be brought with the scheduled transport in the respective month, the customer being notified of the estimated delivery date.
  • For products that are made and imported only to order, and depending on the transport schedule, delivery will be made in longer intervals of up to 30 weeks. For these situations, you will be constantly informed about the status of the execution of the order, but also about possible unforeseen events, which could lead to the delay or cancellation of the order.

The products will be delivered in the original, sealed packaging of the manufacturer and are insured throughout the transport, until delivery. All products offered for sale by Primera are delivered disassembled (except for products made from a single component), in parcels, so that they can be transported safely.

If the customer wants additional insurance for the package through more special packaging compared to the original packaging (eg wooden box), then the payment of the transport is the responsibility of the buyer. For this, you will be informed by our staff, before delivery.

If, because of the customer, the goods have to be delivered repeatedly, or in any other way than mentioned in the order, the customer is obliged to pay the costs associated with repeated deliveries, respectively the costs associated with other delivery methods 

The customer has the obligation to accept the ordered goods, and upon receiving them from the courier, he has the obligation to open and check the packages from a quantitative and qualitative point of view, as well as the integrity of the fragile packages and the packaged fragile components (eg: glass components). The customer undertakes to notify the carrier immediately of any type of defect suffered by the product. It is recommended that the check be made in the presence of the courier agent at the time of receipt of the order, in case of notification of a non-conformity, this should be recorded in the minutes drawn up between the courier and the customer, and the notification made within a maximum of 48 hours from reception, to the address email: [email protected]. The notification must contain information about the order, the condition of the product and some pictures of the product / packaging with problems.

We do not assume financial or return responsibility for parcels not verified by the customer upon collection. In the case of finding unauthorized opening of the packaging, the customer has the right to refuse to pick up the parcels from the courier. The signing of the delivery note by the customer certifies the integrity of the goods and their good condition after transport.

At the customer's request, we make available how to use and operate the purchased products, through diagrams and assembly instructions.

We offer delivery service in accordance with the time frames indicated above. Although we will do our best to get the products to you as soon as possible, remember that the delivery times are estimates. In the event that we cannot honor the delivery, motivated by the fact that the product or service is/is no longer available , we will inform you about this unavailability, following that the payment made by the customer for the unavailable product or service will be reimbursed within a maximum of 14 calendar days.

The estimated date of shipment will be that established in a shipment confirmation sent by e-mail. This shipping date indicates when we expect to send the Product to our delivery partner. See the delivery page of our website to learn more about the shipping and delivery process and how long after shipping you should expect the Products to be delivered. Although we will make all reasonable efforts to ensure that your Products are dispatched and delivered within the estimated timeframe, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting the Product manufacturer or our delivery partners. If we are unable to meet the shipment or estimated delivery date, we will contact you with a revised estimated date.

If your order has not arrived within the estimated time frame that we have provided, try to contact us or the transport service to check the status of the package you are waiting for. Please keep at hand the AWB number sent by us and accompanying the package. If you were not available to pick up the package, the courier will inform you about the undelivered package. This means that it will provide you with all the necessary information to pick up your package later. It is very likely that before delivery you will receive a text message or a phone call from the courier.

In the event that we receive erroneous information related to the invoicing or delivery of the products, the rejection by the issuing bank of the card or the transaction, the invalidation of the transaction by the card processor, we reserve the right to unilaterally terminate the contract, without this being considered a breach of our obligations stipulated in this document.

  1. RETURNS AND COMPLAINTS

According to the legislation in force (GEO no. 34/2014), the customer can exercise his right to withdraw from a distance contract, within a period of 14 calendar days from the date of receipt of the products, without having to justify the decision of withdrawal and without bearing other costs than the direct costs related to the return of the products.

  • The customer agrees that in the case of products that, upon return, show traces of wear, scratches, bumps, mechanical shocks, missing accessories, Primera reserves the right to decide whether to accept or refuse the return.
  • In the case of exercising the legal right to return the product, the reimbursement of its value will be made within 14 working days at the latest from the date of the written request for the return to the bank account sent. The reimbursement deadline is respected if the product is sent back before the expiry of the period of 14 days.
  • The customer has the obligation to return the products within no more than 30 calendar days from the notification that must be made by email to [email protected] to Primera representatives regarding the desire to cancel the purchase contract. If the customer does not inform in writing in advance of the desire to return, it will not be possible to process the return.
  • The products will be returned in perfect condition, unused and undamaged, in the original packaging and accompanied by the documents with which they were initially delivered. The products will be returned in the original packaging with all accessories, with the labels intact, the documents that accompanied them and with a copy of the Purchase Invoice. Returning a product without its packaging or without packaging or product accessories will lead to a reduction in the value of the products, as stated below. Products with physical changes, bumps, chips, scratches, stains, shocks, etc., without being brought into compliance, are not accepted for return.
  • The customer will bear the costs of returning the products. The return expenses and the costs of the associated services already performed at the time of delivery and payment of the order, respectively delivery costs, cash on delivery, bank commissions and those for online payment will be borne by the customer, and the reimbursement of the product value will be made within 14 days at most on the date we are informed about your decision to withdraw from the contract, but not before the date of receipt and verification of the goods.
  • The reimbursement does not apply for: the value of the assembly service of the products expressly requested by the customer, of customized products, made to order according to the specifications and wishes of the Customer, as well as the value of the parts that are part of an assembly and which cannot be, by their nature, separated from the other components.

 

Decrease in value of returned goods (Conformable GEO No. 34/2014 Art. 14, Para. 3 )

Since, in the case of distance sales, the consumer does not have the opportunity to see the goods before the conclusion of the contract, he has the right to withdraw. For the same reason, the consumer is allowed to test and verify the goods he has purchased to the extent necessary to establish the nature, characteristics and functioning of the goods. In order to ascertain the nature, characteristics and functioning of the goods, the consumer must handle and inspect them in the same way as he would be allowed to do in an actual physical store. The furniture products are not put into use, and then they are returned. Therefore, during the withdrawal period, the consumer must handle and inspect the goods with due care.

  • You are only responsible for the diminution in value of the goods resulting from handling other than those necessary to determine the nature, qualities and functioning of the goods.
  • The manipulations accepted to determine the nature, quality and functioning of the goods are:
    • – unpacking without destroying or damaging the original packaging, following the instructions for unpacking (where the manufacturer indicates how to handle it) without damaging the packaging, the product or the accessories;
    • - visual and tactile inspection (when the provisions below are not violated) of the products;
  • If a consumer exercises his right of withdrawal after having used the goods to an extent that exceeds the limit necessary to establish the nature, characteristics and mode of operation of the goods, the consumer is responsible for any decrease in the value of the goods.

Unaccepted actions that lead to the loss of the right of withdrawal:

– breaking seals and labels;

– breaking or damaging the original packaging (the original packaging is an integral part of the product);

– scratching, soiling, staining, cutting, tearing, impregnation of products with external substances;

The accessories (user manuals, cables, etc.) in the product box as well as its original packaging are an integral part of the product. As a result, when you return a product, you have the obligation to return it with the original undamaged packaging, protected by wrapping with stretch plastic packaging film or packed in a cardboard box (without labels stuck on it, without cuts, tears, etc.) and together with all its accessories.

The following categories of products can NOT be returned except sealed:

  1. If you bought several products of the same kind and want to return them all, only one of the products can be unsealed, the rest of the products can only be accepted if they are sealed.
  2.  Products brought into stock following a firm special order and payment in advance cannot be returned.

    These limitations apply according to GEO 34/2014 art. 16.   

Products ordered and picked up from the Primera Showroom cannot be returned (THESE PRODUCTS CAN BE TESTED AT THE TIME OF RECEIPT).

Consumers who request the return of products in the case of contracts concluded at the point of work do not benefit from the right of withdrawal from the contract according to the provisions of GEO 34 of 2014. 

Art. 14, Para. 3 : 

"The consumer is only responsible for the diminution of the value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and functioning of the products."

Primera Interiors SRL, through primera.ro, recommends, for the best possible development of the return procedure, the complete preservation of the packaging and accessories with which the product is accompanied. Returning a product without packaging or without other accessories of the packaging (for example cardboard or polystyrene protection) or of the product will lead to a decrease in the value of the products, according to the above. 

Withdrawal from the contract or renunciation of the purchase applicable to legal entities (economic operators *) / customers who do not meet the conditions regarding the quality of consumer* (Confom Law 449 /2003, art 2 Lit a)

Legal entities have the obligation to return the products within no more than 3 calendar days from the notification by email to [email protected]  Primera.ro representatives regarding the desire to cancel the purchase contract. If the customer does not inform in writing in advance of the desire to return, it will not be possible to process the return. 

The products will be returned in perfect condition, unused and undamaged, in the original packaging and accompanied by the documents with which they were initially delivered. The customer will bear the costs of returning the products.

The return request in the case of legal entities will also be made by email, to the address [email protected].

The return conditions for legal entities (economic operators*)/customers who do not meet the conditions for consumer status*

- the period of 3 calendar days from the date of taking possession of the product / products

- sending the reason for the return and the IBAN account (mandatory).

- the returned product must be sealed or unused* (*in the case of products without a specific seal - also in such cases the conditions from POINT 3 of the return policy also apply).

- the products accepted as a return will be returned within a maximum of 3 (calendar) days from the return confirmation.

* Any economic operator registered at ANAF based on a CUI/CIF with the exception of non-profit organizations or associations made up of natural persons whose purpose is not profit (e.g. tenant associations).

We reserve the right to apply a penalty in the case of products that do not meet the conditions mentioned above or with an expired return period. 

The return can be made directly or by courier (DPD recommended), at our headquarters (str. Pompiliu Teodor no. 1A, Cluj-Napoca, Cluj county).

The sender is responsible for the correctness of the data entered on the transport document (AWB), as well as for the correct packaging and labeling of the parcels. The parcels sent by the sender must be packed in a way that protects the product from the factors that can lead to its damage during the entire transport (it is recommended to use safety elements, e.g. polyester, cardboard, bubble wrap, etc.) . It is also recommended to pack the parcel so that it corresponds to the weight, shape and nature of the contents, as well as the mode and duration of the transport. The packaging must protect the content so that it cannot be damaged by pressure or successive manipulations, and can be, as the case may be, cardboard boxes, plywood, wood, plastic filled with polystyrene.

The term for analyzing a request to withdraw from the contract can vary from 24 to 96 hours from the receipt of the product, but will not exceed the legal term for reimbursement of the consideration in accordance with the legislation in force.

Returns by express courier or by post will not be refunded. The amount of money paid will be returned later by bank transfer.

In order to avoid the refusal of damaged parcels and to check the integrity of the products and accessories, we recommend that the return be made with the possibility of checking the parcel at the reception.

Also, the customer acknowledges that the goods that contain natural materials in their manufacture (leather, wood, etc.) may have differences in shade, texture or even certain particularities, which means that sometimes the products are not identical to the images presented on the website. In addition, over time, solid wood furniture pieces can show different changes caused by the conditions in which they are kept. All of these are not considered manufacturing defects, so they are not susceptible to compensation requests.

For returns or complaints, please contact the customer relations service at the address [email protected]  or call + 40 767 260 704 (Monday - Friday between 10.00-18.00).

In case of litigation, we recommend that you keep the proof of sending.

  1. PRODUCT WARRANTY

The products sold by www.primera.ro benefit from warranty conditions in accordance with the legislation in force (OG 21/1992, Law 449/2003 and OG 174/2008) and the manufacturers' commercial policies. In the event of a product being defective within the warranty period, the buyer must present the defective product accompanied by the warranty certificate issued by the manufacturer.  

Products in one of the following situations are not covered by the warranty:

  • were improperly stored; assembled or used incorrectly, altered or cleaned by own methods or using inappropriate substances; defects caused by storage in humid conditions, cleaned at temperatures other than those specified on the label with the maintenance instructions;
  • damage due to calamities, fire, discoloration of the product or some component parts due to exposure to the sun or another strong source of heat; damage due to contact with water,
  • breaking, scratching and chipping glass products, brittle materials, mirrors, door panels and shelves; breaking or scratching the product as a result of hitting it,
  • using the product for purposes other than those for which it was designed and recommended, in public places or for professional purposes, unless otherwise specified;
  • intervention, repair or modification of the product carried out by the customer (cutting, drilling, painting, gluing or sewing other points).

The warranty does not cover the natural wear and tear of the product.

The warranty conditions aim to repair or replace a product without any additional cost, only if a lack of conformity, a manufacturing or material defect is found and if this product has been used normally and under normal conditions, confirmed through technical expertise by a specialized service.

  1. CONFIDENTIALITY AND PERSONAL DATA PROCESSING

In the processing of personal data on our website, personal data is used such as: data about customers, data about website users.

The process of processing these types of data is subject to the legislation on the processing of personal data: EUROPEAN REGULATION NO. 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, which explicitly regulates the activities of processing personal data, the qualities of legal entities that process personal data, their roles and responsibilities.

The principles related to the processing of personal data require that personal data be:

  • processed legally, fairly and transparently towards the data subject
  • collected for specific, explicit and legitimate purposes and not to be further processed in a way incompatible with these purposes; further processing for archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes are not considered incompatible with the original purposes
  • adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
  • accurate and, where necessary, updated; all necessary steps must be taken to ensure that personal data which are inaccurate, having regard to the purposes for which they are processed, are deleted or rectified without delay
  • kept in a form that allows the identification of the data subjects for a period that does not exceed the period necessary to fulfill the purposes for which the data are processed; personal data may be stored for longer periods to the extent that they will be processed exclusively for archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes
  • processed in a way that ensures adequate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, by taking appropriate technical or organizational measures

 The company makes every effort to align with these principles all existing personal data processing activities as well as all new processing that it intends to carry out.

The natural person who accesses this site has the following rights:

  • The right to be informed about the personal data we hold
  • The right to have access to personal data
  • The right to update personal data
  • The right to request the erasure of personal data
  • The right to request the restriction of the processing of personal data
  • The right to port your personal data, i.e. the possibility to ask us to transfer all the data we hold to another person
  • The right to object to the processing of personal data
  • Rights regarding automatic processing of personal data, i.e. what categories of data are automatically collected by accessing our website

All the above rights are supported by distinct procedures developed at the level of our company according to the strict requirements of the GDPR and according to the deadlines defined therein.

Primera has the obligation to manage the personal data you provide us in a safe manner and only for the purposes specified in this document.

The customer agrees to the processing of personal data: name, address, personal numerical code, fiscal identification number, e-mail address, telephone number and other data entered in your user account during registration or later, during the update.

The information indicated in the previous paragraph is collected only when placing an order. The data received are used for the smooth running of the purchase process.

We do not make public or offer to any third party any information received from you. We use your email address provided during registration to be able to answer any questions regarding the purchase process.

  1. INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its content constitutes acceptance that any materials related to the content (any graphics, photographs, including all image rights, sounds, music, video, audio or text on this site), design- ul, trademarks and other intellectual property rights, including our software and all HTML code contained in this Site are protected by copyright. All such content, including third-party trademarks and associated intellectual property rights mentioned or displayed on this Site, is protected by national intellectual property and other international treaty laws and provisions. You are permitted to use the Content only as expressly authorized by us and/or third party licensors. Any reproduction or redistribution of the content listed above is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the foregoing materials to any other server, location or medium for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make a copy for the purpose of viewing the content for personal use.

9. THIRD PARTIES

We may include hyperlinks on this Site to other websites or resources operated by parties other than us, including advertisers. We mention that we have not carried out a rigorous check of all the sites connected to the website; we are not responsible for the content or accuracy of any off-site pages or the availability of such external sites or resources. We do not endorse and are not responsible, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services available on such websites or resources, nor for damages, losses or offenses alleged to be caused by, or in connection with, the use or reliance placed on such content, goods or services available on such external sites or resources.

  • USE OF COOKIES

A cookie is a small text file that is placed on your computer when you visit web pages that use cookies. A cookie contains information that allows websites to recognize your computer and perform a variety of functions, such as recording the pages you visit or saving preferences that allow you to customize your browsing experience. Cookies are recorded by your web browser (eg Internet Explorer, Firefox or Safari) and are not visible on the site itself. Cookies can be: either "first party", which means that they are used by an organization on its own website, or "third party", when they are used by an organization on another organization's website.

Some cookies are "session" cookies that are deleted from your computer as soon as you close your browser. "Persistent" cookies are not deleted after a certain period of time has passed. Below, we provide information about the cookies we use and outline which are first and third party. For more general information about cookies visit: www.allaboutcookies.org. There is also a useful video about cookies on the Google website.

We use a variety of cookies to perform different functions, from remembering that you are logged in to a particular online service, to keeping track of your use of our sites. In case of tracking, we use this information to enhance the usability and performance of our website and online services; no personally identifiable information is recorded. By using and browsing our website, you agree to our use of cookies in accordance with our policy. If you do not agree, you must disable cookies or not use the Site.

  • MAJOR FORCE

None of the parties will be liable for non-execution of its contractual obligations, if such non-execution on time and/or even fully or partially, is due to a force majeure event. Force majeure is defined as an unforeseeable event, beyond the control of the parties and which cannot be avoided. 

  • APPLICABLE LAW

This contract is subject to Romanian laws. Any disputes arising between the Primera Interiors website, operated by SC Primera Interiors SRL and the Clients will be resolved amicably or, if this is not possible, the disputes will be settled by the Romanian courts.

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